Thuy Lai

Thuy Lai is the Client Relation Manager at CHILLI. She works with clients at the most important stage: understanding their actual situation, presenting viable options, and helping them choose the path that fits their goals and timeline. Once a direction is set, she works closely with CHILLI’s legal and case processing teams to make sure clients always know the next steps in the process.

Thuy brings more than 20 years of experience in customer care, consulting and operations. Most recently, she managed a vaccination and healthcare center. Before that, she spent nearly six years as Head of Customer Care and Operations at an FDI enterprise, overseeing 20 projects and a team of 350 people across customer care, finance, logistics, recruitment and training. A core part of that role was working directly with clients, understanding their needs, recommending the right solutions, and supporting them throughout.